1Introduction

The Realty Gurus (“we,” “our,” or “us”), operated by Aijaz Ansari PLLC, is a licensed Arizona real estate brokerage and property management firm (ADRE License BR663814000) located at 15650 N Black Canyon Hwy STE B135, Phoenix, AZ 85053. We are committed to protecting the privacy of our website visitors, clients, prospective clients, and property owners who engage our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at therealtygurus.com, use our property management services, submit inquiries, or otherwise interact with us. Please read this policy carefully. If you do not agree with its terms, please do not use our website or services.

This policy applies to information collected through our website, via phone, email, in-person meetings, property management agreements, and any other means of communication with our firm.

2Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact form, rental analysis request, or home valuation form on our website
• Sign a Property Management Agreement or other service agreement
• Call, email, or otherwise contact us directly
• Apply to rent a property we manage
• Create an account on our owner or tenant portal

This information may include:

• Full name, mailing address, email address, and phone number
• Property addresses and details (square footage, bedrooms, current rent, property type)
• Financial information (current rent, mortgage status, HOA fees)
• Tenant screening information (employment, rental history, references) — for rental applicants only
• Government-issued identification, as required for lease execution
• Electronic signatures on agreements

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Arizona Regional Multiple Listing Service (ARMLS) — property listing and transaction data
• Bridge Data Output — MLS data feeds used for property valuations
• Rent Perfect — licensed background screening service for tenant verification
• HubSpot CRM — contact and lead management platform
• Brevo (formerly Sendinblue) — email communication platform
• Google (Maps, Analytics, reCAPTCHA) — location services and website analytics
• Payment processors — for rent collection and fee processing

3How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Respond to inquiries, rental analysis requests, and home valuation submissions
• Provide property management services under a signed Property Management Agreement
• List, market, and lease properties on your behalf through ARMLS and other platforms
• Screen prospective tenants and coordinate lease execution
• Coordinate maintenance, repairs, and vendor communications
• Collect and disburse rental income and provide monthly owner statements

3.2 Business Operations

• Maintain our client relationship management (CRM) system
• Send transactional communications (lease updates, maintenance notifications, statements)
• Comply with Arizona landlord-tenant law, ADRE regulations, and other legal obligations
• Process payments and maintain financial records
• Respond to legal process, court orders, or regulatory inquiries

3.3 Marketing and Communications

• Send newsletters, market updates, and promotional materials (with your consent or under legitimate interest)
• Follow up on inquiries submitted through our website
• Personalize content and offers based on your property interests

3.4 Website Improvement

• Analyze website traffic and user behavior to improve our online presence
• Monitor and prevent fraudulent activity or misuse of our systems
• Conduct A/B testing and performance monitoring

4How We Share Your Information

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our business, including:

• HubSpot, Inc. — CRM and marketing automation
• Brevo — email delivery platform
• Google LLC — Maps, Analytics, and reCAPTCHA services
• Rent Perfect — tenant background screening
• Bridge Data Output / ARMLS — MLS listing services
• GoDaddy / WordPress — website infrastructure
• Payment processors — for ACH and rent disbursement

All service providers are contractually required to use your information only for the purpose of providing services to us and are prohibited from selling or further sharing your data.

4.2 Legal Requirements

We may disclose your information when required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Respond to an ADRE investigation or regulatory inquiry
• Protect the rights, property, or safety of our firm, clients, or the public
• Enforce our agreements or Terms of Use

4.3 Business Transfers

If our firm is acquired, merges with another entity, or transfers its property management portfolio, your information may be transferred as part of that transaction. You will be notified via email or prominent website notice prior to any such transfer.

4.4 With Your Consent

We may share your information for any other purpose with your explicit prior consent.

5Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes. Specific retention periods include:

• Property Management Agreement records: 7 years after agreement termination (Arizona statutory requirement)
• Tenant screening records: 3 years from application date
• Financial and transaction records: 7 years (IRS and Arizona tax requirements)
• Website inquiry and lead records: 3 years from last contact
• Email marketing records: Until opt-out, then deleted within 30 days

When information is no longer required, we securely delete or anonymize it.

6Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information (subject to legal retention requirements)
• Opt-Out of Marketing — Unsubscribe from marketing communications at any time
• Portability — Request your information in a commonly used machine-readable format
• Object — Object to certain uses of your information, including profiling

To exercise any of these rights, please contact us at aj@azrealtyguru.com or 602-626-0033. We will respond to all requests within 30 days.

7Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies — Required for basic website functionality (session management, form submissions). Cannot be disabled.
• Analytics Cookies — Google Analytics tracks aggregated website traffic and user behavior to help us improve our site. Data is anonymized.
• Marketing Cookies — Used to track effectiveness of marketing campaigns and deliver relevant content.
• Preference Cookies — Remember your settings and preferences for future visits.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive notifications about cookies. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

We do not currently respond to browser Do Not Track (DNT) signals, as no industry standard has been established.

8Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission via HTTPS/TLS on our website
• Password-protected CRM and document management systems
• Restricted access to client files on a need-to-know basis
• Secure handling of tenant screening data through licensed providers
• Regular review of our data security practices

9Third-Party Links and Services

Our website may contain links to third-party websites, including ARMLS property listings, mortgage partner sites (The Mortgage Gurus LLC), and social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website uses Google Maps API for property location services. Your use of Google Maps is governed by Google’s Privacy Policy at policies.google.com/privacy.

10Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at aj@azrealtyguru.com and we will delete it promptly.

11Arizona-Specific Disclosures

As an Arizona-licensed real estate brokerage regulated by the Arizona Department of Real Estate (ADRE), we are subject to additional obligations regarding recordkeeping and disclosure:

• Transaction records are maintained as required under A.R.S. § 32-2151
• Trust account records and property management files are subject to ADRE audit
• Tenant screening is conducted through licensed investigators per Arizona law
• All property management agreements and associated records may be disclosed to ADRE upon request

Our designated broker is Aijaz Ansari, ADRE License BR663814000. Questions regarding ADRE-regulated activities may be directed to the Arizona Department of Real Estate at azre.gov.

12Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will post the updated policy on our website and update the “Last Updated” date at the top of this document. For significant changes, we may provide additional notice via email to clients under active agreements.

Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised policy.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: